Thursday 23 November 2017

Santander botches statements for 35,000 customers

Nicky Burridge in London

SPANISH banking giant Santander has sent bank statements for up to 35,000 customers to the wrong addresses.

The group said a printing glitch led to customers being sent the first page of their own bank statement but pages two and three of another customer's.

The statements included customers' names, account numbers and details of transactions they had carried out, although Santander insisted this was not enough information to enable someone to commit fraud on their account.

Despite this, it has written to all affected customers informing them of what has happened.

It has also warned all of its branch and call centre staff not to reveal account information to anyone without taking them through a full security procedure.

The group said it had also informed the Financial Services Authority about the problem.

A Santander spokesman said: "Due to a technical error at our printer's, a number of current account statements dated December 18 have printed incorrectly.

"We want to reassure customers that the risk of fraud on their account has not been increased because of this error and that this is a one-off incident."

The group said none of the bank statements that were sent to the wrong address contained information on customers' addresses.

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