Boyfriend’s romantic proposal ruined after Ryanair lose luggage with engagement ring inside
Ryanair staff told the man his luggage had to go in the hold.
A father-of-one who was planning a romantic proposal to his girlfriend at Lake Garda had to pull the plug after Ryanair lost the luggage containing the ring.
Daniel McGaughey (27) was asked by staff to place his hand luggage in the hold area of the plane.
While he was reluctant, he handed it over to staff as he didn’t want to risk his girlfriend Amy noticing the ring.
However, when their flight landed, his bag was nowhere to be seen.
“Amy kept saying ‘it’s only a bag with clothes in it’, so in the end I had to tell her as she was couldn’t understand why I was so upset. It ruined the holiday and the proposal. It’s underwhelming for both of us,” he told the Manchester Evening News.
Mr McGaughey has been trying to get compensation from Ryanair after the incident, but says he has found the process frustrating.
“The staff at the Ryanair desk at Manchester said I had to deal with Ryanair direct - even though they were wearing Ryanair uniform and standing beneath a Ryanair banner.”
He claims that when a form was finally sent, it stated he could only seek compensation for his clothes if he had receipts.
“All together that bag was worth £1,500 and I don’t have receipts for any of my clothes.”
In the end, Daniel proposed to his girlfriend Amy, who he met in college, without a ring.
The couple, who are from Manchester, have a one-year-old son together.
“It’s embarrassing for her that she has to tell her friends without a ring. I think Ryanair should take responsibility,” he added.
A Ryanair spokesman said: “Our customer service team has advised the customer in question to provide receipts for the lost items. While we regret any inconvenience caused, Ryanair does not accept any liability for valuables - including jewellery - carried either in customers’ hand baggage or checked-in baggage, as stated in our terms and conditions of travel.”