UCD is operating the first call centre outside the HSE to provide test results, information and advice to people who have had COVID-19 tests and to gather information on close contacts for tracing purposes.
Each shift has about 30 HSE-trained volunteers, equipped with training materials and manuals developed by the HSE for this crisis.
Dr Patrick Wall and Prof Mary Codd of the UCD School of Public Health set up the centre and clinical and public health expertise is provided onsite by several doctors from the UCD staff.
Dr. Greg Martin, Public Health Lead at the HSE offers back up support.
The UCD centre is a pilot and the HSE is planning similar satellite operations to support the main call centre.