Monday 19 August 2019

Retailer Zavvi in Champions League final prize email glitch

The company apparently sent out a mass email congratulating all recipients on winning VIP tickets to the Champions League final.

By Josie Clarke, Press Association Consumer Affairs Correspondent

Retailer Zavvi has apparently mistakenly sent out a mass email congratulating all the recipients on winning VIP tickets to the Champions League final.

Zavvi’s competition to win the tickets, flights, hotel accommodation and a £250 prepaid cash card did not go to plan after many fans received exactly the same email informing them that the luxury prize was theirs.

Social media feeds lit up as customer after customer reported receiving “huge congratulations” from Zavvi for being “chosen as the winner” of a VIP trip for two to see Tottenham v Liverpool in Madrid.

However recipients’ excitement was dashed when Zavvi tweeted out an apology, referring to “some technical issues”.

The tweet – subsequently deleted – read: “Apologies, we’re aware of the problem regarding the recent Mastercard Competition. We seem to have had some technical issues and we’re currently looking into this.”

A Mastercard spokesman said: “We are extremely disappointed with today’s events and our sympathies go to the many people who were wrongly contacted by Zavvi in connection to their competition.

“We have asked Zavvi to clarify how they are resolving as a matter of urgency.”

While recipients appeared to be taking their disappointment in their stride, one observer suggested a solution for Zavvi.

Zavvi has been contacted for comment.

PA Media

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