| 2.7°C Dublin

Police shop around for service tips

Close

Department store chain John Lewis has been passing customer service tips on to a police force

Department store chain John Lewis has been passing customer service tips on to a police force

Department store chain John Lewis has been passing customer service tips on to a police force

Police chiefs have been taking tips on customer service from a department store.

Greater Manchester Police (GMP) linked up with John Lewis to learn more about the retail giant's successful methods in treating the general public.

Skills in approachability and politeness will be passed on to officers in Bolton as part of the force's internal training.

Officers will be encouraged to be more professional and considerate when talking to victims and witnesses of crime.

Police bosses visited the company's store in Cheadle as well as other other organisations to gain advice on best practice.

Superintendent Nadeem Butt said: "GMP continues to improve the training it provides to officers and, as part of the ongoing development of this training, a visit was made to John Lewis and a number of other organisations to look at how they deliver customer service, to pick up any areas of best practice.

"The ongoing training given to our police officers, which includes elements of customer care, is carried out internally by GMP officers and staff.

"We will continue to look at how other organisations deliver their services so that we can continue to build upon and improve the policing service that we provide to the public of Greater Manchester."

PA Media