O2’s customer service staff hailed for their good humour during outage
They admitted they’d ‘had better days’.
If you thought you had a tough day at work on Thursday, spare a thought for the poor souls responsible for running the O2 Twitter account.
The telecoms company was under fire from all angles after an outage saw millions of customers left without data access, but its social media managers were praised for their stoicism in the face of the bombardment.
I like to think im a patient person but oh my goodness what is going on @O2 I haven’t been able to work properly all day! 😭😅— Lydia (@LydiaEmillen) December 6, 2018
It will have been bad enough for them when celebrities started complaining.
😒😒 @O2— I SPY OUT NOW (@kreptplaydirty) December 6, 2018
But it must have been even more galling when several of their rivals started to chime in.
wow— O2 in the UK (@O2) December 6, 2018
Regardless, the O2 staff maintained their good humour.
send help— O2 in the UK (@O2) December 6, 2018
Had better days tbh— O2 in the UK (@O2) December 6, 2018
And while many customers remained angry that their service was down for so long, Twitter users were keen to remind everyone that the customer service staff weren’t to blame.
Super important. If anyone is speaking to @O2 today, please remember that the people at the end of the phone aren't at fault. I've worked in call centres and the occasional abuse you receive on the phone is really hard to leave at the door when you go home. #o2down #o2outage https://t.co/hmXht12IXd— Phil Adèle (@philadelephia) December 6, 2018
Absolute quality from the @O2 social teams today. In the face of sheer vitriol, they’ve been professional and good natured all day. Bravo. A lesson for all big companies #o2down pic.twitter.com/NaOfNJplSP— L.A. Matthews (@TheLAMatthews) December 6, 2018