Saturday 25 January 2020

Crematorium sorry for coffin error

Loughborough Crematorium apologised after a funeral service took place with the wrong coffin
Loughborough Crematorium apologised after a funeral service took place with the wrong coffin

A crematorium has apologised after a funeral service took place with the wrong coffin.

Friends and family arrived at Loughborough Crematorium on Leicester Road in Loughborough last month for the service.

A member of staff at the crematorium noticed it was the wrong coffin when they saw the nameplate and informed the local funeral director who had brought it to the crematorium. However, the funeral service went ahead despite it being the wrong coffin.

A spokesman for Dignity Funerals Ltd, which runs the crematorium, said the local funeral director was responsible for ensuring the identification of the deceased. He said they were now investigating why the service went ahead on February 21.

No details of the deceased, family or funeral director or their business have been released by the crematorium, the spokesman added.

He said: "All coffins have a nameplate with the name of the deceased on the coffin lid to help the funeral director identify the deceased. A member of our staff noticed that this was not the correct coffin for the service and informed the funeral director.

"We have an investigation under way to understand why the service took place after the funeral director was made aware of their error.

"I must stress no cremation ever took place after the service. It is now for the funeral director and their client to decide how to proceed. A senior manager from our company has apologised to the family and we will continue to consult with them to bring this matter to a satisfactory conclusion."

A spokesman for Loughborough and District Funeral Service, which was responsible for taking the wrong coffin to the crematorium, said: "Our colleagues' first concern is with the families of the bereaved.

"We have already spoken to the families involved and offered our sincerest apologies. We will do all we can to bring this matter to a satisfactory conclusion for everyone affected."

PA Media

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