Sunday 22 September 2019

Dementia training for shops and pharmacies

By Deborah Coleman

retailers and pharmacies in Arklow took the opportunity to learn how to best cater to the needs of customers with dementia at an imformative dementia-friendly training session in Arus Lorcain recently.

Following research that outlined that many people living with the condition stop going about their regular daily activities for fear of the reaction of others, the aim of the session delivered was to give those assisting customers the confidence and skills to provide a good and understanding service to people who may be experiencing memory problems.

Guest speaker Ann Marie Coen from DCU Elevator project outlined simple ways that people experiencing memory problems can be helped to have a pleasant shopping experience.

Bringing a person to quiet place to speak, having a seat available to customers, not fussing if a person get confused, giving time to think and not offering too many choices were all used as examples of ways to provide a more dementia-friendly service.

Local businesses who aim to provide the service now have a Wicklow Dementia Friendly sticker displayed in their shop windows.

The Wicklow Dementia Friendly project would like to thank Duffy's Pharmacy, Grant's Pharmacy, Hickeys pharmacy, House Proud, Kearon's Deli, Paul Doyle, O'Connell's Retails store and Swan Jewellers for committing to making their shops dementia friendly.

For more information about the project contact Anne Kavanagh, Co. Wicklow Network for Older People, (087) 1500234 or visit

On line training for retail staff wll be available on-line shortly from Dublin City University Dementia Elevator Project at

Wicklow People