A unique relationship with its customers is the key to McCabes Sherwood's Pharmacy's longevity. That's according to the store's manager, Georgina Cullen, who, along with the rest of the staff, celebrated the pharmacy's sixtieth anniversary last week at North Main Street, Ferrybank South.
'The secret of our longevity is our customer service, definitely,' said Georgina. 'We know everyone by name and go out of our way to make sure they're looked after.'
This specialised service, the ability to create a welcoming, friendly environment, was underlined by the numbers in attendance at the in-store celebrations.
'It was a fantastic day, we had lots of people coming in. We had 20 per cent off everything for the whole weekend too, it went really well,' Georgina confirmed.
At the centre of the celebrations was John Sherwood, the man who originally opened the store sixty years ago on April 1, 1959. Now 89 years old, John, flanked by wife Nancy, daughter Ann, and son Albert, was on hand to cut the cake and officially mark the landmark occasion for the store. And with the store's pharmacist, Liam Riordan, enjoying 40 years with McCabes Sherwood's, there was double cause for celebration.
Citing the various challenges the pharmacy faces in the modern climate, Georgina said the intention was to stay open for another 60 years and beyond.
'The bigger stores out of town all have ample parking and it's become harder for us since the pedestrianisation of the town centre because of the lack of parking for our customers. Then there's the issue of online shopping which is a constant challenge. But we'll be here for another 60 years if we have anything to do with it.'