independent

Wednesday 12 December 2018

Two Wexford SPAR shops pick up top award at Customer Care celebration

Keith Crawford SPAR Retail Operations Advisor, Josephine and Gerry Byrne SPAR Bree
Keith Crawford SPAR Retail Operations Advisor, Josephine and Gerry Byrne SPAR Bree

Anna Hayes

Two Wexford SPAR stores were awarded one of retail's highest honours at the inaugural SPAR 365 Standards Customer Care Programme celebration which took place at the Citywest Hotel in Dublin.

The two local stores were Byrne's SPAR in Bree and O'Brien's SPAR in Blackwater.

The event was hosted by BWG Foods, owners and operators of the SPAR brand in Ireland.

Joseph and Gerry Byrne, from SPAR Bree, were present to collect the award on the night.

The SPAR 365 Standards Customer Care Programme, held in association with the Excellence Ireland Quality Association (EIQA), saw awards presented to SPAR and SPAR Express stores that demonstrated outstanding industry excellence following a year of comprehensive inspections, visits from mystery shoppers, and audits.

200 stores in all received SPAR 365 Standards Customer Care Programme accolades. The winners excelled in all areas of inspection, displaying exemplary standards across their stores.

Colin Donnelly, SPAR Sales Director, said: 'SPAR and SPAR Express stores are renowned for demonstrating industry leading standards. The SPAR 365 Standards Customer Care Programme is one that retailers must be committed to year round. Maintaining the highest standards in customer care and food safety consistently on a daily basis is no easy feat and these retailers work extremely hard in order to achieve this.

'I'm delighted to see two Wexford stores achieve the mark this year and get the recognition they deserve.'

The SPAR 365 Standards Customer Care Programme is a rolling scheme where participants must undergo rigorous year-long assessments across a range of categories including customer care, shop presentation, food safety and retailing innovation.

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