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Pay day is hit by Bank of Ireland IT problem

BANK of Ireland is urgently investigating after complaints from customers that their wages had not arrived in their accounts this morning.

Many public sector workers were affected by the computer problem for the second time in a month.

Gardai, primary teachers, special needs assistants and some employees at the Department of Finance were hit by today's glitch.

Customers at AIB, Ulster Bank and Permanent TSB were also affected as Bank of Ireland was processing the payments.

However, Bank of Ireland moved to reassure customers that they would receive the payment by close of business today.

"We confirm that all other banks have now received any delayed payment originating from Bank of Ireland," said a spokeswoman.

"Many of these payments have already been processed and all credits will be in accounts by the end of today. The bank extends an apology to those who experienced a delay today."

A number of concerned employees took to the airwaves and social media forums to ask why their payments had not been not transferred.

An AIB spokesman said it had processed all payments it received overnight from other banks, but was aware that a number of customers still had not received payments.

"AIB is working with all the other banks to identify where the issue lies," said the spokesman.

Permanent TSB customers also reported not receiving payments.

URGENCY

The bank said it was aware of issues with payments and was "investigating this as a matter of urgency".

Today's delay follows on from a similar glitch less than a month ago.

Thousands of teachers, nurses, gardai, An Post and other public sector workers fell victim to a technical problem on July 31 ahead of the busiest bank holiday weekend of the year.

The issue arose with a fault with the Single Euro Payments Area (SEPA) system.

hnews@herald.ie


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