| 16.8°C Dublin

Management firm cut tenant's water supply after row with landlord

A woman arrived home from a holiday to discover that the water in her apartment had been cut off because of a dispute between her landlord and the property's management company.

"The management company cut off our water, and water is a basic human right. They're using us as pawns and we're the ones feeling the brunt," said Gwen Jensen, the tenant in the Dublin property.

"I arrived home from holiday on July 15, and was gasping for water and there was none and there were no shops open either," she added.


In a solicitor's letter addressed to the "occupier" of the Dublin 1 apartment, it stated that the management company had not received a response from the landlord on an issue.

And as a result, "the water supply to the property is now going to be cut off", read the letter.

It added that: "It had been hoped that it would not come to this."

The Herald contacted the owner of the property, Mel Kilrane, who explained that the issue was being dealt with and that he had arranged alternative accommodation for his tenants.

He explained that "bills were coming in the name of the previous owner".

A company representing the management firm stated that they were not able to comment on the matter.

"Following legal advice and instructions from the management company, we have issued legal proceedings against the registered owner of this property," a spokeswoman told the Herald.

Ms Jensen explained that over the last eight days it was difficult for her to shower and that she carried litres of water from her local shop to her apartment.

"It's a health issue, as a woman it's embarrassing I had to go to university and submit an essay," stated Ms Jensen.

She lives in the private apartment with her partner and has never been in rent arrears.

The couple have been living there for two years and are very reluctant to lose the property over the dispute.


"We desperately don't want to lose the apartment," she said, explaining that it is difficult to locate a one-bedroom apartment in the city.

Neil McThreanlamh, who works with Lay Litigation Ireland, and was assisting Ms Jensen, said they receive a range of issues involving tenancy rights but that this case was "shocking".