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Irish refunds up 23pc

MORE THAN €10,000 in refunds were claimed back by consumers after the intervention of a European watchdog.

The European Consumer Centre (ECC) is the higher authority which handles complaints relating to air travel, electronic goods, car rental and entertainment.

Last year, Irish refunds increased by 23pc, according to the ECC, and ECC Ireland dealt with more than 3,900 consumers, a slight increase on the 2009 figure.

The main complaints related to air travel, which accounted for 45.7pc of the total -- mainly due to the travel disruption caused by volcanic ash in April 2010.

Other consumers gripes referred to car rental, electronic products and communication.


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