THE waste company that took over Dublin's bin collections has shown "breathtaking arrogance and contempt" for the public, it has been claimed.
Greyhound Waste Services has been slammed by South Dublin county councillors for its attitude to customers and local authorities.
One councillor said consumers had been "thrown to the wolves" in the privatisation of the city's bin service.
The council passed a motion at its monthly meeting condemning Greyhound for showing "disregard and disrespect" for the public by failing to attend a meeting with the local authority. It called on the company to establish a "meaningful communication system" to ensure a high level of customer care.
The council also called for a national waiver scheme to be set up for householders who cannot afford to pay their bin charges.
Another councillor said he did not want to see existing customers subsidising those whose charges have been waived.
Cllr Maire Devine (SF) tabled the motion condemning Greyhound for its non-attendance of a meeting with the council in January.
She said the result of her own attempts to contact the company had been "dismal".
"Greyhound seem to be giving the two fingers up to their customers," she said.
Cllr Paddy Cosgrave (Lab) said changes to collection calendars had been made and people did not know when to put their bins out.
Cllr Brophy said service providers should be obliged to meet the local authority every six months: "They treat customers with an arrogance and contempt that is breathtaking at times."
A council spokesman said Greyhound had been obliged to cover the previous waiver scheme for a year and that this would expire on April 1.
He said the council was in the process of drawing up a leaflet advising people of their responsibilities and alternatives for waste disposal.