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Airport flying high after hitting target for customer care

DUBLIN Airport has rebounded in the ratings in a quality survey for customer satisfaction during the second quarter of the year as it prepares to open the doors of its new terminal.

Earlier it was revealed that the airport was fined last year for delays to passengers passing through security and for its internet facilities.

However, a Dublin Airport spokesperson confirmed that they have now reached targets set by the Commission for Aviation Regulation (CAR).

Improved access to Wifi at the airport contributed to the DAA, headed by Declan Collier, matching the set target for Wifi this quarter, with all other scores exceeding the targets.


Under the quality monitoring service, the results show overall scores for the second quarter this year are higher compared to the same quarter in 2009, according to the Dublin Airport Authority (DAA).

"Maintaining a high standard of service and providing customers with a good experience of travelling through Dublin Airport is very important to us," a DAA spokesperson said.

"We are particularly pleased that, in most cases, the standards outlined by CAR were exceeded. Continuous improvement in all areas is our overall goal."

The airport reached its targets for cleanliness, comfort, staff courtesy and overall satisfaction. Passengers gave top scores to the ease of finding their way through the airport, flight information screens and the cleanliness of the airport terminal.

And staff helpfulness and courtesy was also given the thumbs up by users.

More than 500 potential new employees are being interviewed for positions at the new Terminal Two. It will open in November.


The 500 new staff will be responsible for all passenger services and facilities management at T2.

The new employees will be involved in tasks such as security, cleaning, customer service, and passenger processing.

The Terminal Two project includes a new passenger terminal, a boarding gate area with parking for up to 19 aircraft, a new US Customs And Border Protection Facility (CBP), a new energy centre, and major improvements to Dublin Airport's campus road network.