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€2m worth of fares unclaimed by Dublin Bus passengers

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Dublin Bus

Dublin Bus

Dublin Bus passengers are failing to reclaim almost €2m a year in change.

Only a quarter of what is owed to commuters in change is being reclaimed, according to the latest figures.

Under the current fare system, no change is given to passengers by bus drivers.

So, if passengers have to deposit more than the exact fare into machines, the driver issues the passenger with a change ticket for the overpayment.

This passenger change ticket, together with the travel ticket, must be presented at Dublin Bus, on Upper O'Connell Street, to claim a refund - but the majority of us simply don't bother.

The figure for 2014 was expected to be around the same as the previous year's figure, with just 25pc of the total passenger change fund reclaimed.

Dublin Bus said it is the only European bus service to provide a "change reclaim" facility and it encourages customers to reclaim their change, or to purchase pre-paid tickets or a Leap Card.

"The average annual unclaimed receipts value is €1.9m," a spokeswoman said.

"There is no expiry date on the change tickets issued to customers meaning they can reclaim their change at any time.

"The money is held in the unclaimed passengers change fund, and a rolling fund is retained in order for customers to reclaim their change at any time."

For the past 13 years, the company has put unclaimed change to good use by returning it to communities across the greater Dublin area through the Dublin Bus Community Spirit Awards, she said.

"Each year, grants are awarded to Dublin charities and voluntary groups as part of the programme," the representative added.

In 2014, some 85 voluntary groups received funding under the programme.

Meanwhile, Dublin Bus announced recently that 70 new buses which were being introduced as part of its fleet replacement programme are now in service.

A total of €23.8m was received from the National Transport Authority (NTA) through the Government's capital programme for this investment.

hnews@herald.ie


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