Saturday 17 November 2018

Irish Water prepare refunds for water charge payments

Irish Water customers in Fingal will soon be eligible for a refund.
Irish Water customers in Fingal will soon be eligible for a refund.

John Manning

Irish Water customers in Fingal who paid their water charges will soon be eligible for a refund.

Irish Water has launched a dedicated refunds website page as the Government legislation necessary to enable the refunding of household water charges progresses through the Oireachtas.

It is important to note that if a customer's address or personal details have not changed, they will not have to contact Irish Water to get their refund. Refunds will made via cheque to the account holder at the address they provided to Irish Water.

Payments are being made by cheque ensuring that only the account holder can lodge the cheque and Irish Water can cancel any cheques sent to incorrect addresses or individuals.

Cheques also ensure that Irish Water will not need to have account holders' bank account details and customers can be very clear that at no time will anyone from Irish Water contact them looking for those details.

Speaking in advance of the start of refunds, Head of Customer Operations for Irish Water, Eamon Gallen said: 'The two big questions that customers have is how much they will receive and when they will receive it.

'Household customers can be assured that they will receive the full amount they paid, and customers will shortly be able to check online exactly how much they are due and when there are likely to receive their refund. Irish Water have been working in the background for several months to ensure that refunds will be ready to go as soon as we are authorised to do so by Government.'

Fingal Independent