Friday 20 April 2018

Fine and letters issued after calls to dog fouling hotline

THE council has explained how a new hotline to report dog fouling is working across all of Dublin's local authorities.

In response to a query on the subject from Cllr. Mary McCamley (Lab), Fingal County Council explained that the hotline was a joint initiative between the four Dublin local authorities.

A council report on the hotline, stated: 'The service is facilitated by Dublin City Council directing calls through their contact centre.

'This contact centre was responsible for receiving calls related to dog fouling within Dublin City prior to the launch of the Dog Fouling Hotline and there is no requirement for additional staffing as a result of the initiative.

'The Hotline is manned between 9 a.m. and 5 p.m., Monday to Friday and redirected to an answer phone service outside these hours. The calls redirected to the answer phone service are retrieved on a daily basis and distributed to the relevant local authority.'

The report adds: 'When a sighting is reported to the Dog Fouling Hotline the information is passed electronically to the relevant local Authority using the Dublin City Council CRM system.

'To date, eight calls have been received from the Dog Fouling Hotline, resulting in two warning letters and one fine being issued.'

The dog fouling hotline can be reached at 1800 251 500.

Fingal Independent