Monday 24 June 2019

PayPal reaffirm its future in Dundalk

PayPal employs up to 1,000 people at the Xerox Technology Park
PayPal employs up to 1,000 people at the Xerox Technology Park

Olivia Ryan

The US multi national firm PayPal has moved to reaffirm its commitment to Dundalk, after concerns were raised in recent weeks.

Reports of 'internal changes' at the company, which employs up to 1,000 people at the Xerox Technology Park were confirmed to the Argus.

But a spokesman said where changes had been made, staff were being offered redeployment within the company.

'There is no major restructuring going on. Fairly frequently we make changes internally. But our numbers aren't reducing,' said the Paypal spokesman.

He did refer though to the 'continually evolving' nature of the ecommerce business in which PayPal has been a global player.

The spokesman wouldn't be drawn on whether the 24 hour nature of the Dundalk centre will be impacted by any current changes going on.

'I don't think we could commit to anything,' said the spokesman.

'The nature of the business we are in is rapidly evolving. We are not dealing with an industry that looks the same as it did five years ago.'

He added that new technology meant that the reasons customers access contact centres was also changing

'We don't have 500 customers calling us needing to reset their passwords.

The arrival of Paypal in 2012 was a game-changer for the town of Dundalk, with the promise of 1000 staff set to be recruited, and the potential for numbers to grow.

The departure of eBay in 2017, gave neighbours Paypal the opportunity to physically expand its operations in Dundalk.

The most recent staffing numbers available showed 2,443 people employed across both sites, Dundalk and Dublin.

The spokesman said the company were preparing to make a positive announcement regarding their Irish operations later in the year.

The Argus