Sunday 18 February 2018

Comment: ‘And what am I supposed to do about it?’ – Has technology killed the customer service star in our banks?

Euro (Stock image)
Euro (Stock image)
Amy Molloy

Amy Molloy

I’m not normally one to complain about poor customer service.

Having worked as a waitress before, I can vouch that people often put you in a bad mood.

I have one friend who said working in customer service drove him to joining the army; his hatred for people was so strong after years of working in retail.

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