Tuesday 20 February 2018

What right do airlines have to cause psychological distress?

David Dao being dragged off a United Airlines flight. Photo: AP
David Dao being dragged off a United Airlines flight. Photo: AP
Letters to the Editor

Letters to the Editor

When booking flights online, out of all the options and extras that airlines offer on their websites never once have I seen one that asks me to tick a box indicting whether "I would want to" or "I would not want to" be lifted out of my seat, dragged along the aisle of the plane by three hefty so-called "security" staff, pulled down the steps, lugged across the tarmac, and then - in full view of the other passengers in the airport - dragged and bundled away screaming.

All that is missing in this type of scenario is a gun to your head, your hands cuffed behind your back, and a black hood placed over your head. Even some hijackers from yesteryear treated you much better than the people who run and work for the airlines these days. In fact, the hijackers did everything they could to keep you on the plane, not kick you off it!

All the above maltreatment by the airlines results because you might simply have dared to refuse to "volunteer" to leave the plane. As things stand, airlines can decide that they have a "right", as they describe it, to "re-accomodate" passengers. This downright abuse of words by airline people convinces me that they must be spending far too much time up in the sky - being up there so much perhaps also affects their judgment down here on planet Earth.

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