Wednesday 20 March 2019

Ryanair a phenomenon, but passengers need fair treatment too

'At the same time, we have to remember that without Ryanair's revolutionary airline based on low fares, many of us would not be able to afford travel by air' Photo: Collins
'At the same time, we have to remember that without Ryanair's revolutionary airline based on low fares, many of us would not be able to afford travel by air' Photo: Collins
Letters to the Editor

Letters to the Editor

If an airline escapes having to pay compensation provided it gives passengers two weeks' notice of cancellation, this is clearly unsatisfactory from a number of points of view:

1) a contract has been agreed;

2) the customer may have incurred other expenses, eg hotel charges, car hire, match or concert tickets etc which may not be refundable, and most importantly;

3) the right to cancel with two weeks' notice is not reciprocal in as much that the airline incurs no liability beyond having to give a refund, whereas if the passenger decides to cancel his or her money is lost, regardless of how long or short a time it is before their departure date.

In the interests of fairness, reciprocal terms and conditions around cancellation need to be implemented within the airline industry.

At the same time, we have to remember that without Ryanair's revolutionary airline based on low fares, many of us would not be able to afford travel by air in the way we now can thanks to Ryanair. There would never have been a demand for Dublin's terminal and much secondary employment all over Europe would never have happened without Ryanair.

Ryanair is a phenomenal business success story and while I don't always applaud its methods, it is only fair and very true to say that if one meets criteria all the way through one will not encounter problems ... until now, of course, when we are seeing a shambolic scenario of such magnitude that could never have been envisaged.

David Bradley

Drogheda, Co Louth

 

Careful what you wish for...

Listening over the years to the intellectual criticisms by Michael O'Leary of the government of the day, I and countless others wished - 'If only we had Michael O'Leary to run the country.

How true is the saying "Be careful of what you wish for"?

Leonard Roarty

Manorcunningham, Co Donegal

 

This thinking is typical of HSE

I was diagnosed more than a decade ago with haemochromatosis when I was very unwell at the time.

My blood ferritin levels were in the thousands when for someone with this condition of undiluted iron intake, it should have been at 50.

I had many pints of blood taken from me for an extended period.

As soon as I had my first venesection (blood-letting), I received immediate relief from joint pains, sweats, fatty liver, and head pressure caused by this condition. It was a magic remedy.

When I feel the level rising, which is now much less frequent, I get some blood taken off again.

Initially, I was told I could have died from all the iron sloshing around inside me, and the bottom line safety ferriton level was to remain at 50 or even a little below.

Since I was tested there has been a huge increase in people presenting with the ailment, and the HSE has now decided accordingly, because of the numbers I was informed, that the safety ferritin level is now at 100.

This is just so typical of the thinking within the bureaucracy of the HSE and in Government departments generally, we do not anymore ask why such things happen.

I am so glad I was 'caught in time', and I am not complaining on a personal basis, but surely massaging or increasing older figures (just because) could mean serious consequences for some.

Robert Sullivan

Bantry, Co Cork

 

Grey area on industry transparency

RTÉ's 'Claire Byrne Live' debate on Ireland's greyhound industry highlighted troubling questions about just how adequate anti-doping procedures are on racing tracks.

The greyhound industry needs to be opened up to full public inspection, especially as it is heavily subsided by taxpayers' money: €16m this year.

In any other sport you could expect to be banned for life, or at least gravely censored and fined excessively, for doping.

Not to mention the shame and eternal stigma that attach to being caught using prohibited performance enhancing substances.

The greyhound industry is different: A mere slap on the wrist and a minuscule fine await the culprits. The fortunes to be made from cheating far exceed any penalty that might be imposed in the event of a positive test result. Nothing very sporting about that.

Doped or otherwise ill-treated dogs are victims of man's inhumanity. Deliberate cruelty is an insult to the name of sport.

John Fitzgerald

Callan, Co Kilkenny

 

Don't forget positives in gardaí

I was at an incident in my sister's house last weekend when she had to take the very drastic action and call the guards as her son has a drug habit.

As a result of this he had become paranoid and aggressive to the point where we were becoming afraid of him.

The guards arrived within 15 minutes and from the beginning they were polite, sympathetic and carried out their duties with the utmost professionalism.

They explained how they could help and what she needed to do to avoid this situation in the future.

I myself, fortunately, have very little experience with the guards and as a result I am likely to tar them all with the same brush as I look at the news, read the papers and listen to the radio.

At a time when the public has little or no confidence in this public service, I felt the need to write this letter because sometimes we all need to be reminded that nearly always we hear the negative about things and very little positive.

Name and address with the editor

 

Points don't always make prizes

Like most of the country I was fascinated by Sunday's match. I find it impossible to assess which team deserved most to win.

In glancing through the player ratings in Monday's Irish Independent I thought they were, in general, plausible.

The odd thing is that if you take the aggregate ratings for the starting 15s, Mayo come out with an overall rating of 106 as opposed to Dublin's 102.

This tends to suggest that for Dublin the whole was greater than the sum of the parts. In other words, their teamwork was better. Personally I was not conscious of any difference in the quality of teamwork on either side. In both cases it was excellent.

It would be interesting to have one of your correspondents review the match from that point of view alone.

John F Jordan

Killiney, Co Dublin

Irish Independent

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