Monday 18 June 2018

Ryanair a phenomenon, but passengers need fair treatment too

'At the same time, we have to remember that without Ryanair's revolutionary airline based on low fares, many of us would not be able to afford travel by air' Photo: Collins
'At the same time, we have to remember that without Ryanair's revolutionary airline based on low fares, many of us would not be able to afford travel by air' Photo: Collins
Letters to the Editor

Letters to the Editor

If an airline escapes having to pay compensation provided it gives passengers two weeks' notice of cancellation, this is clearly unsatisfactory from a number of points of view:

1) a contract has been agreed;

2) the customer may have incurred other expenses, eg hotel charges, car hire, match or concert tickets etc which may not be refundable, and most importantly;

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