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Rage at Ryanair letter charge

Madam -- We recently had to cancel a flight to France due to illness. We need a "no-show" letter/email from Ryanair for our insurance company. I wonder are any of your readers aware that they charge €20 (£17stg) for same? Unbelievable! Words fail me.

Christy Larkin,

Passage East, Co Waterford

Sunday Independent