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ESB policy not fair for the elderly and sick

Age Action believes the ESB Electric Ireland's insistence on customers actively requesting that they be put on the new lower rates potentially excludes frail older people as well as those people with disabilities.

Many older people will simply not have the capacity because of frailty or dementia to contact the ESB Electric Ireland and request the new lower rates.

The rational behind this insistence needs to be explained.

Gerard Scully
Age Action, Dublin 2

Irish Independent