Journalists

Tuesday 23 October 2018

Are there penalties for upgrading health cover and can I change my cover at any time during the year?. Stock Image

My insurer is refusing to pay out on a claim, what should I do? 

Query: I have recently had to make a claim on my home insurance policy due to water damage. The insurer is being difficult and is now saying that its records show that I made a claim on a previous policy but never told them about that when getting a home insurance for my current home. In reality they are talking about a claim I had on a rental property I owned seven years ago. I didn't think it was relevant which is the only reason I didn't put it on the application form. What can I do now to get my claim paid?