Journalists

Thursday 20 June 2019

Poor reception: a mobile phone company shouldn't tie you down to a contract if there's no signal in your area

Ask Adrian: Our technology editor tackles your trickiest tech problems 

Question: I have a contract problem with my mobile operator. I can't get any mobile coverage where I live but my operator (Vodafone) won't let me out of my contract. I don't have a subsidised phone from them so I don't understand what the problem is. It's complicated by the fact that my family and I have just moved home. The new house, which we built ourselves, is in a black spot in West Cork with no mobile coverage from Vodafone outside the house. There is a decent mobile signal from a rival operator. Am I really stuck? What can I do?