Complaints system a vital tool for patients
In the medical profession, there is a phenomenon known as 'white coat' syndrome. It refers to a rise in the blood pressure caused by the proximity of the doctor. It has nothing to do with the proficiency of the doctor and everything to do with the nervousness of the patient.
The report by the Ombudsman highlighting the reticence of Irish people to complain about their care or treatment raises some troubling issues for the profession.
Ombudsman Peter Tyndall was evidently perturbed by the fact that his phone was not ringing often enough when it came to health matters.