What the hospital scandals teach us about management
In sharp contrast with their efforts to forestall publication of the Health Information and Quality Authority report on Portlaoise hospital, the Health Service Executive recently published for all to see the results of a staff survey, entitled 'Have Your Say'.
Not surprisingly, external criticism of HSE senior management is echoed in staff ratings of the people who run the organisation. For example, only 9pc of staff agreed that "change is well managed within the health service" and just 12pc "have confidence in decisions made by senior management".
Some credit is due to the HSE for publishing this damning picture, the main focus of which was on aspects of how people are managed, for example, training, career opportunities, communication, stress, teamwork and working conditions.