Friday 19 January 2018

Our complaint culture isn't good for doctors' wellbeing

'It’s about time the Medical Council defended its doctors'
'It’s about time the Medical Council defended its doctors'

Lorraine Courtney

Doctors and patients are going through a bad patch. We're increasingly complaining about their mistakes, their bad attitude and the fact that they don't seem have time for us any more.

The Medical Council has just published its first ever review of complaints and it appears that they are up 46pc in five years. What patients are objecting to is a long and sorry list of wrongdoings - some of them trivial, some tragic, some, it has to be said, imaginary.

But most complaints fall into none of these categories because they are about the way medical staff sometimes behave. Poor experience of doctors' behaviours and attitudes are actually our most common grievances.

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