Friday 19 October 2018

Cast out into the darkness by a call centre

Declan Lynch

Declan Lynch

I blame myself really. Which is probably a common reaction among those who have suffered at the hands of large institutions: this sense that we were somehow complicit in the madness which was visited upon us; that we should have known better.

And it's not an entirely wrong reaction, because of course I should have known better. In fact, at the time, I did know better - indeed, I have always known better than to engage with anyone in a call centre about anything, especially any form of change.

You know those guys who are always on the radio telling you that you're a fool if you're not "shopping around" for cheaper insurance or a better deal on your broadband, or who insist that everyone should know what "APR" means?

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