Opinion Charlie Weston

Wednesday 19 September 2018

Charlie Weston: Telecoms companies view loyal customers as mugs who should be bled dry

Just 6pc of people with a landline switched provider last year. Stock image
Just 6pc of people with a landline switched provider last year. Stock image
Charlie Weston

Charlie Weston

One thing we do not suffer from is a lack of competition in the telecoms market. There are around 10 main providers of phone and broadband in this market - and this does not include smaller rural and satellite providers of broadband.

The problem is that people, particularly the elderly, have a tendency to stick with the company they have been with since the house first had a phone installed.

Many of the customers who will now be expected to pay more to Eir have been with the provider since it was called P&T. It has gone through numerous name changes and ownerships since, but large numbers of customers have remained loyal to it.

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