Friday 15 December 2017

No more 'Mr Nazi' – O'Leary wants to make customer king in battle for the skies

Ryanair's CEO Michael O'Leary
Ryanair's CEO Michael O'Leary

Gavin Duffy

So, Ryanair's Michael O'Leary suddenly wants to love bomb us? His late conversion to customer service, to most of us, will be unfathomable. The "atheist" has not only discovered God, he was passionately preaching, indeed, proselytising, about caring for others last week in Dublin.

He was the star attraction at the EO presidents' conference. EO, the Entrepreneurs' Organisation, is a type of global open university for 10,000 established entrepreneurs in over 40 countries. The packed auditorium was full of international high-net-worth individuals, the very type of high fliers, Ryanair now wants to attract to its soon-to-be-launched business class.

And the high fliers were curious to hear from the guy who in the past probably charged them a penalty because their briefcase was a millimetre too big or, at best, flew them to airports close to the airport that they would've ideally wished to land at.

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