Opinion Analysis

Monday 18 December 2017

Michael Brennan: Quite simply, using plain English is a very good idea

Michael Brennan

Michael Brennan

THE Revenue is going to get expert advice about writing next year's property tax letters in plain English after its latest letters were branded 'too confusing'.

There was a large number of complaints that Revenue letters sent out to almost one million people about paying the 2014 property tax were hard to understand. Around 5,000 people per day were calling the property tax helpline with queries and they had to wait up to 20 minutes to get their calls answered.

The Revenue confirmed it is now going to consult with the National Adult Literacy Agency (NALA) charity to ensure that all future correspondence sent to taxpayers is in plain English.

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