Saturday 17 March 2018

Mandy Johnston: Don't blame us for being suspicious about Michael's new caring side

'Breaking good': Ryanair boss Michael O'Leary
'Breaking good': Ryanair boss Michael O'Leary

Michael O'Leary's road to Damascus-type conversion to sensitivity is laudable. However, given Ryanair's track record in customer service, one can forgive the world-weary Ryanair traveller for being just a tad suspicious.

And, boy, are we suspicious. We are as suspicious as a Ryanair check-in attendant with an approaching passenger holding an enormous suitcase under his oxter with a large neon sticker marked "heavy cargo".

Not since Walter White put down the Bunsen burner and left the classroom to take up crystal meth production have we seen such a character somersault as Michael O'Leary's in the past few weeks.

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