Tuesday 24 October 2017

HSE needs treatment but it may be worth saving after all

I've just left St James's Hospital in Dublin, and let me tell you it was some experience. I know you're expecting a sad and sorry tale that will take up all of this column, and half of next week's, but actually it was astonishingly good.

Briefly, it involved accompanying a visiting elderly relative (a medical card holder) to the x-ray department. She had been sent to St James's by my GP following a car accident. The doctor told her there was a walk-in service, and the wait would be about half an hour. Needless to say I snorted when I heard that.

When we got there we discovered that it was not one of the walk-in days, but nonetheless they would see her. She was x-rayed within 15 minutes of arrival. We were told the result would take around 40 minutes, or so, but in fact it was well over an hour. They were terribly apologetic about this, saying someone had been called away. Actually the members of staff we encountered couldn't have been more pleasant.

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