Friday 17 November 2017

Bruce Arnold: Why our 'friendly' airline has lost me as passenger

Bruce Arnold

I WENT to London for a short holiday in July, relaxed and looking forward to the break. I travelled by Aer Lingus and it was my first experience of Terminal Two, that vast extravaganza, costing us a wasted fortune and now, in cool and indifferent splendour, presided over by our own airline.

The airline is changed, becoming more authoritarian and rigorous, as I was to discover. I took the bus from Dalkey having ascertained the journey would take 50 minutes, bringing me to the terminal between 10 and five minutes before the hour, 45 minutes before my flight at 14h40.

Early afternoon traffic slightly delayed us and at Terminal Two I entered my automatic check-in number only to be told to go immediately to the late-flight-desk.

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