Travel

Thursday 19 July 2018

Who is Ireland's No.1 travel agent? Our readers have their say

Reader Travel Awards 2018

Cassidy Travel: Ireland's Top travel agent for 2018 has been revealed. Photo of Machu Picchu: Deposit.
Cassidy Travel: Ireland's Top travel agent for 2018 has been revealed. Photo of Machu Picchu: Deposit.
A staffmember at Cassidy Travel's Blanchardstown branch
Reader Travel Awards 2018, as revealed in Weekend Magazine and Independent.ie.
Staff at Cassidy Travel's Blanchardstown branch
Cassidy Travel

Online Editors

From the high street to online, who do you think is the best travel agent or tour operator in Ireland for 2018?

Best travel agent / tour operator

Winner: Cassidy Travel, Dublin 

You might think online, mobile and DIY dominate travel nowadays, but while tech has certainly revolutionised the business, it’s not the only show in town.

Travel agents and tour operators remain an essential part of the Irish holiday landscape, you told us — from cheap ’n’ cheerful city breaks to expensive honeymoons.

And none more so than Cassidy Travel, our readers said.

“Great staff, very informative,” you commented. Over and again, you cited their “affordable and great offers”, a “competitive service” that is “cost-effective and flexible”, helpful and well-versed staff that “go the extra mile” with a “brilliant service” and “put you on the right track”. Cassidy offers both “choice and value” you noted.

A staffmember at Cassidy Travel's Blanchardstown branch
A staffmember at Cassidy Travel's Blanchardstown branch

“We got everything cheaper as a package than if we had booked individually by ourselves.”

That’s the point. You can of course book budget flights, Airbnbs and cheap hotels by yourself online. But travel agents bring the reassurance of a licensed and bonded service, and years of expertise.

Cassidy was established in 1985, and seems to have cracked both worlds — offering quick-pick bargain breaks online, allied with skilled agents and advice at its several travel shops around Dublin.

“Cassidy Travel worked hard to get me a lovely holiday last year,” you said. “They always listen to what I want.”

Details: 0818 332500; cassidytravel.ie

Your Say

Blanchardstown (1).jpg
Staff at Cassidy Travel's Blanchardstown branch

“Cassidy travel are by far the most understanding and trustworthy tour operators,” one reader told us. “Detail is forensic. You are treated with respect and given detailed information. You only have to board the plane.”

What travel agents mean to you

The expert advice:

“Kilkelly’s travel agent in Castlebar were extremely helpful and vital in helping my elderly parents choose the right cruise for them. They covered everything and had a beautifully packaged booklet before travelling which was very straightforward with boarding cards enclosed.”

The personal touch:

“I have a personal story with Tropical Sky and American Sky that puts them very close to my heart... let’s just say in a difficult moment they came to my rescue while abroad. I’ll never forget what they did for me.”

The extra mile:

“Riviera Travel offered excellent customer service. When our European river cruise was cancelled due to weather conditions, the manager re-arranged our flights and personally delivered our refund cheque to our home that same evening. We were very impressed!”

Honourable mentions

Trailfinders (our 2017 winners), Travel Counsellors, Sunway, ClickAndGo.com, Falcon/TUI, Travel Department, Abbey Travel, Budget Travel, GoHop.ie, Tour America, Topflight.

Read more:

2018 Travel Hotlist: 20 hot trends and tickets for the year ahead

Weekend Magazine

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