Friday 20 April 2018

How to blag a flight upgrade - the Holy Grail of travel hacks!

Bump up to business

Aer Lingus cabin crew members Claire Sutton and Catherine McDonnell at the launch of the airline's new Business Class, which will be available on transatlantic flights from March 2015.
Emirates Business Class, with 79-inch lie-flat seats...
Close up of a business class ticket with shallow depth of field
Kristen Wiig and Melissa McCarthy put in hilarious performances in 2011’s Bridesmaids
Pól Ó Conghaile

Pól Ó Conghaile

Business class is beyond the budget of most travellers... so how can you improve your chances of a free upgrade?

Successful blagging comes down to status, timing and charm... in that order.

Sadly, there's no silver bullet or foolproof formula (if there was, I would be sipping champagne in business class, and not writing tips about blagging upgrades).

The only guaranteed way to get an upgrade is to pay for one... in cash or points. There are ways to boost your chances of turning left for free, however.

1. Pick your route

emirates biz class seat.jpg
Emirates Business Class, with 79-inch lie-flat seats...

Free upgrades are the holy grail of travel hacks, and they generally happen when economy is over-booked (as opposed to business class seats being empty).

When they do, upgrades tend to be either automatically allocated or given to customers with high points in the airline's frequent-flyer scheme.

It seems counter-intuitive, but travelling on busy routes therefore increases your chances - particularly if there are likely to be a lot of families or groups on board.

Aer Lingus flights to Orlando might be a good example here. Off-peak (e.g. bank holiday) flight times to destinations like New York, Boston and Chicago could also reap rewards. Monday morning flights to Brussels – not so much.

2. Score points

Airlines handle upgrades differently, but as a rule of thumb it pays to a) join a loyalty programme and b) accumulate as many air miles as possible.

The more points you have, the more desirable your status within the programme, with regular customers generally given priority when upgrades are available.

"The only advice we would offer is making sure to collect and use your Skywards Miles to upgrade tickets to Business or First Class," an Emirates spokesperson told us.

“It is sometimes necessary to upgrade customers,” BA told Telegraph Travel. “This is rare and will normally apply to frequent flyers who are members of our loyalty programme first.”

“Passengers who paid more for their tickets are more likely to be upgraded than passengers who bought a discounted ticket," added a spokesman for Lufthansa.

Read more: Review: What's it like to fly Emirates Business Class?

3. Dress well, and travel alone

Kristen Wiig and Melissa McCarthy put in hilarious performances in 2011’s Bridesmaids

You don't have to look like Don Draper, but dressing well definitely helps when it comes to upgrades – although if your request fails, it's no fun flying economy in a three-piece suit.

Don't even try requesting an upgrade when tipsy or drunk, and unless you're a gazillionaire, football shirts, flip-flops, tank-tops and hygiene failures are also no-no's.

If a single seat becomes available up front, solo travellers are more likely to benefit than couples or groups, so lonely souls are at a definite advantage there.

Read more: Airplane Etiquette: The 10 most annoying things you can do on a flight

4. Nothing ventured...

Just the ticket: Business Class. Photo: Deposit

You've nothing to lose by asking.

As any student of human behaviour knows, however, there are different ways to ask a question. With airlines, the trick is to make a polite request at check-in (rather than the gate).

Airport staff deal with a lot of frustrated and demanding passengers, so a pleasant approach is much more likely to win favours. Arrive early to maximise your chances, and mentioning a honeymoon, birthday or anniversary won't harm your case, either.

Read more: 11 things flight attendants really hate about passengers

Virgin Atlantic once revealed the least convincing excuses offered by customers in an attempt to get bumped up the cabin. Our favourites?

  • "I am Sir Richard Branson's dentist."
  • "My wife is pregnant; I need an upgrade as it is a really stressful time for me."
  • "I am a very tall Englishman and need some extra leg room."
  • "Manchester United lost today. I am really upset and need the space to get over it."

5. When all else fails...

What about actually paying for an upgrade?

They don't have to cost the earth. Aer Lingus has an 'Upgrade Yourself' feature that invites passengers to bid on an upgrade, for example (on a sliding scale of €350 to €950, based on a flight recently took to Chicago), with top bidders awarded any available seats.

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