Saturday 18 November 2017

How many passengers pay for water at Dublin Airport's 'honesty box'?


Plane Water at Dublin Airport
Plane Water at Dublin Airport
Plane Water at Dublin Airport
Pól Ó Conghaile

Pól Ó Conghaile

Airports can be expensive for food and drink, but what happens when customers are trusted with an 'honesty station'?

That's what Dublin Airport introduced in 2014, when its first 'Plane Water' stations popped up in a number of post-security locations.

The water is freely available on unmanned service kiosks, with a listed price of €1 and a coin box clearly located beside the display.

And the results?

92pc of passengers pay the €1, the airport says.

"Passengers love the value and convenience of the system, and daa quickly implemented the concept at Cork Airport as well," it adds.

The idea has since been taken up in other airports including Brussels, according to daa, and passers-by have had some interesting reactions.

"The reciprocity effect suggests that if people perceive the Plane Water as a kindness on the part of the airport authority, they may respond by displaying more kindness themselves," wrote Amy Bucher on this blog post after her visit.

"If you’re an enterprising Irish psychology student looking for a quick class project, please consider studying this!"

What do you think?

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