Monday 23 September 2019

Ryanair threatens to ban second free bag as passengers "repeatedly flout" rules

Gate agents "rigorously enforcing" rules

Pól Ó Conghaile

Pól Ó Conghaile

Customers who break Ryanair's cabin baggage rules are causing summer boarding delays, the airline has said.

The airline has issued a statement threatening to "review" its free second cabin bag policy if the situation continues.

“Despite our repeated messaging, some customers are still attempting to bring larger than permitted bags onboard, which are causing delays at the boarding gate," says Kenny Jacobs, its Chief Marketing Officer.

"Many customers are repeatedly exceeding our cabin baggage allowance and we will be left with no choice but to review our policy should this practice continue."

Under its current rules, Ryanair allows passengers to carry one "normal" cabin bag (55cm x 40cm x 20cm in size and 10kg in weight) and one additional small bag (such as a handbag, laptop case or shopping bag) onboard for free.

The rules are being "repeatedly flouted", it says.

Frankfurt-Hahn Airport. Passengers board a Ryanair passenger plane. Photo by Ulrich Baumgarrten via Getty Images
Frankfurt-Hahn Airport. Passengers board a Ryanair passenger plane. Photo by Ulrich Baumgarrten via Getty Images

Ryanair's free second cabin bag is one of the most popular changes introduced under its four-year Always Getting Better programme, but the airline has made several threats to review the policy following its "abuse" by passengers.

"Far too many passengers are turning up with half the contents of their homes," Ryanair CEO Michael O'Leary has said, and the airline has even produced a video (above) illustrating how to "use it, don't abuse it, or lose it".

Despite the fact that its Boeing 737 planes can carry 189 passengers, it only guarantees that the first 90 cabin bags can be accommodated in overhead bins.

A recent survey by Which? - the UK product and service review site - found that 26pc of Ryanair customers are "forced to put hand luggage into the hold" due to space limitations.

Ryanair has operated a strict baggage policy in the past
Ryanair has operated a strict baggage policy in the past

With flights operating at 97pc capacity in the busy summer months, and some passengers reportedly showing up with two wheelie cases, or oversized second bags like rucksacks, the squeeze is clearly coming to a head.

"Our gate agents are rigorously enforcing our carry-on policy to avoid flight delays," Jacobs says.

He advises passengers who want guaranteed overhead bin space for their cabin bags to purchase Priority Boarding, charged at €5 per flight.

Bags that do not meet its size criteria "will be refused, or where available, placed in the aircraft hold for a fee of £50/€50," the airline adds.

Read more:

'Suck it up and pay for a damn seat!' Ryanair seating policy continues to anger passengers

Online Editors

Editors Choice

Also in Life