Sunday 22 September 2019

New Ryanair app signals the end of paper boarding passes

The airline's new app allows passengers to book and check in using only their smartphones.

Pól Ó Conghaile

Pól Ó Conghaile

Ryanair continued its customer-first reboot today with the launch of an app that could spell the end of the paper boarding pass.

Got a smartphone?

As of today, you can book, check-in for and board Ryanair flights without paper boarding passes.

This morning, the airline launched a new app for iPhone and Android, which enables customers to browse, book, check in and board the airline using their phones.

Don't have a smartphone?

Then you're back to paper. You need to either check-in online and print your own boarding pass (as has been the case), or face a hefty €15 fee for a reprint at the airport.

Ryanair's App.
Ryanair's App.
New regulations could spell the end for cheap air fares like Ryanair's
Take Off: Michael O'Leary

The app, which has actually been available available since last Friday, allows customers to:

  • Log in with their 'My Ryanair' profile
  • Search Ryanair's 1,600 routes
  • Make quicker flight bookings
  • Choose and book allocated seats
  • Manage bookings and add baggages
  • Check in and download mobile boarding passes
  • View live flight information

The app will "revolutionise the way people travel and interact with Ryanair," CEO Michael O'Leary said at the launch. "You can book a flight on the app in less than 100 seconds."

Although the airline says the app allows passengers to book hotels and car hire, our tests found it actually redirects customers to and on smartphone web browsers.

Some readers have also expressed their disappointment with the fact that the app is not yet available to Blackberry users - unlike the Aer Lingus app, which was launched in 2011.

The app is currently available in English, Italian and Spanish.

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