Tuesday 18 September 2018

Explainer: Everything you need to know as Ryanair's new bag policy kicks in today

Airline baggage fees

Frankfurt-Hahn Airport. Passengers board a Ryanair passenger plane. Photo by Ulrich Baumgarrten via Getty Images
Frankfurt-Hahn Airport. Passengers board a Ryanair passenger plane. Photo by Ulrich Baumgarrten via Getty Images
Kenny Jacobs of Ryanair
Pól Ó Conghaile

Pól Ó Conghaile

Ryanair's new baggage policy, which requires 'non-priority' customers to place their 10kg carry-on bags in the hold, takes effect today.

What does this new policy mean?

From today, only customers who pay a €5 Priority Boarding fee (including Plus, Flexi Plus & Family Plus) are permitted to bring two carry-on bags onto the aircraft.

"Non-priority" customers must check their bigger pieces of hand baggage into the hold free of charge at boarding gates, the airline says.

However, "non-priority" customers will still be able to carry one smaller piece of hand luggage - such as laptops and handbags - on board for free.

The small bag must fit under the seat in front.

Kenny Jacobs of Ryanair
Kenny Jacobs of Ryanair

Will Ryanair be informing customers of the new policy?

The airline has heavily flagged the changes, and will again notify customers travelling from today by email, said the airline's Chief Marketing Officer, Kenny Jacobs.

"All Ryanair customers will still be free to bring two free carry-on bags, but we will now ask non-priority customers to put their bigger bag in the hold – free of charge – in order to eliminate boarding delays and improve our industry leading on-time departures," he explained.

The policy "has been implemented successfully," he adds. 

What happens if a customer refuses to put luggage in the hold?

From November 1, any "non-priority" customers that refuse to put their bigger cabin bags in the hold "will not be allowed to travel (without refunds)", Ryanair has said.

What about customers with children?

Customers with infants may still bring a 5kg baby bag.

What other changes are happening?

The new policy also sees check-in bag allowances increased from 15kg to 20kg for all bags, and the reduction of its check-in bag fee from €35 to €25.

However, a €10 supplement will be levied on these bags at Easter, Christmas and on longer routes during the peak summer months.

What about duty-free purchases?

Non-priority customers can still bring Duty-Free purchases made airside (i.e. after security checks) on board, in addition to their smaller cabin bag.

Can I add priority boarding to my booking?

Priority Boarding can be added to bookings up to two hours before a flight on ryanair.com, or 30 minutes beforehand on the Ryanair app, for €6.

How much is this costing Ryanair?

The baggage policy changes will cost Ryanair over €50 million a year in lowered checked bag fees, Jacobs has said.

"We hope our customers will enjoy this new and simplified bag policy."

Read more:

Ryanair Q&A: What does the new cabin bag policy mean for me?

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