Thursday 16 August 2018

Dublin Airport trials 'honesty-based' snack fridges for passengers ‘in a hurry’

Food to go for honest passengers...

Marqette, Dublin Airport
Marqette, Dublin Airport
Plane Water at Dublin Airport
Passengers on their way to Dublin Airport's Terminal 2.
Breda Heffernan

Breda Heffernan

Dublin Airport is to trial a new, honesty-based food and drinks take-away fridge, testing the virtue of passengers.

However, unlike the airport’s honesty payment system for bottled water, where passengers are simply asked to put a euro in a box when they take a bottle, this time around there is a catch.

Customers using the Honest Eats Co fridge in Terminal 1 will have to scan sandwiches, wraps, salads, snacks and drinks and pay for them via a cashless self-service checkout – rather than drop a 20c in place of a €1 coin.

It means the opportunity for light-fingered flyers to make off with an unpaid-for pastry are more limited.

Passengers using the new fridge will only be able to pay for their purchases with cards and mobile payment apps.

The initial trial will last for four weeks and the first fridge will be located at Marqette’s Cafe.

Plane Water at Dublin Airport
Plane Water at Dublin Airport

However, if successful, the airport ultimately hopes that more units will be located across both terminals.

The airport says that typically around 92pc of people pay the €1 charge for the honesty bottled water. It considers this to be a success and is hoping passengers will be just as willing to pay up at the new fridge.

The fridge will have a range of up to 73 different foods and drinks.

As customers scan their items, Marqette’s kitchen will be notified about sales and will be able to ensure stock levels are properly maintained.

Such self-service check-outs are becoming increasingly common in supermarkets.

Announcing the initiative yesterday, managing director of Dublin Airport Vincent Harrison said: “We are constantly seeking to improve the passenger experience at Dublin Airport and are delighted to be working with Marqette to trial the new Honest Eats concept.”

Mr Harrison added that the results of the trial will be shared with participants in the upcoming InspireFest Conference in Dublin as part of a mini-hack competition to further refine and improve the concept.

Marqette owner Michael J Wright said: “Honest Eats has the potential to work really well in an airport setting where passengers in a hurry want to grab high quality food and drink on the go.”

Read more:

Avoca takes off at Dublin Airport with first ever travel retail store

Irish Independent

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