Tuesday 20 March 2018

Dublin Airport becomes first in the world to introduce touchless self-service bag drop

Aer Lingus self-service kiosks at Dublin Airport. Photo: DAA
Aer Lingus self-service kiosks at Dublin Airport. Photo: DAA
Geraldine Gittens

Geraldine Gittens

Dublin Airport has become the first airport in the world to introduce touchless bag drop – a faster means of checking in.

The 12 new self-service bag drop units have been installed in the Aer Lingus check-in area in Terminal 2.

Passengers using the new kiosks will be able to check in for their flight, tag their own bag and dispatch it into the baggage system much faster than at the traditional check-in desks.

The machines automatically detect that the passenger’s bag tag is attached to the bag, and that the weight is correct and then they dispatch the bag without the need for the passenger to touch any button or screen.

“Touchless bag drop means that passengers can drop their bag at a self-service machine that requires only minor user interaction, thus eliminating many of the steps they have to deal with when checking in,” said Chris Forrest, vice president of Airport Systems for Rockwell Collins.

The new kiosks are fitted with audio prompts for visually impaired passengers. They have also been designed so that in the future, passengers could be able to pay at the kiosks for services such as additional bags, fast track security, and lounge access.

Some 62 new self-service kiosks between Terminal 1 and Terminal 2 have been installed to increase the peak check-in capacity as part of a €2m investment at Dublin airport.

Customers flying with Aer Lingus, Ryanair, CityJet And Flybe will all benefit from the new improvements.

“This €2 million investment streamlines and simplifies the baggage check-in process for passengers,” said Dublin Airport Managing Director Vincent Harrison.

“It will reduce check-in queue times and also increase the overall capacity at check-in in both Terminal 1 and Terminal 2,” he added.

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