Monday 22 January 2018

Airlines to end surprise surcharges on customers paying by debit cards

Getty Images
Getty Images

Jamie Grierson

TWELVE airlines - including easyJet and Ryanair - will no longer spring last-minute fees on customers paying by debit card, the consumer watchdog revealed today.

The carriers have agreed to include debit card surcharges in the headline ticket price rather than surprise consumers at the end of the booking process, the UK Office of Fair Trading (OFT) said.



The airlines also agreed to make surcharges for credit cards more transparent so these fees will be clearer and easier to find during the booking process, the OFT added.



Aer Lingus, BMI Baby, Eastern Airways, easyJet, Flybe, German Wings, Jet2, Lufthansa, Ryanair, Thomas Cook, Thomson (TUI) and Wizz Air were subject to an OFT consumer law investigation and have agreed to change their practices.



Clive Maxwell, the OFT's chief executive, said: "It is important that the cost presented when they search for a flight is realistic and that they are not surprised by extra charges."

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