Sunday 19 January 2020

Aer Lingus voted third 'most-loved' airline in Europe

80 years flying

Aer Lingus cabin crew on the Dublin Airport tarmac. Photo: Dublin Airport/Pinterest
Aer Lingus cabin crew on the Dublin Airport tarmac. Photo: Dublin Airport/Pinterest
Pictured with the Iolar at Bristol airport are Aer Lingus cabin crew Laura Mc Cabe and Catherine McDonnell, both wearing the very first Aer Lingus uniform worn by cabin crew in 1945. Photo: Dan Regan
Audrey Hepburn and Mel Ferrer at Dublin Airport. Photo: 13/08/1964. Part of the Independent Newspapers Ireland/NLI Collection
Iolar ('eagle'), the first Aer Lingus aircraft, a DH84 Dragon EI-ABI that flew from Baldonnel to Bristol on May 27, 1936.
An undated photo of a flight attendant with Aer Lingus. Photo by David Reed/CORBIS/Corbis via Getty Images
An old postcard of Dublin Airport. Source: Dublin Airport/Pinterest
The first Aer Lingus Boeing 747 jumbo jet on arrival at Dublin Airport, circa March 1971. Part of the Independent Newspapers Ireland/NLI Collection).
An Aer Lingus cabin crewmember on board the Super Constellation aircraft that flew transatlantic routes.
Aer Lingus pilot Davina Pratt poses with the Ryder Cup after arriving at Dublin Airport on September 18, 2006. Photo: Andrew Redington/Getty Images
A passenger at Knock Airport for the first commercial Aer Lingus flights which took off on a pilgrimage to Rome in 1985. Photo: Independent News And Media/Getty Images
Monsignor James Horan and Crew at Knock Airport, in the 1980s. Part of the Independent Newspapers Ireland/NLI Collection
Aer Lingus cabin crewmembers Deborah McGuirk and Shannen McDonnell pictured on Sandymount Strand. Photo: Mark Stedman/Photocall Ireland
Liz Jackson and Russell Gleeson presenting flowers to Pope John Paul II at Dublin Airport upon his arrival in Ireland in 1979.
An Aer Lingus poster from the 1950s courtesy of Tony Murray, taken from Doesn't Time Fly? Aer Lingus - Its History by Mike Cronin
An Aer Lingus jet prepares to land at O'Hare International Airport in Chicago, Illinois, in 2010. Photo: Tim Boyle/Bloomberg via Getty Images
Rev. Fr.Peyton, the rosary priest, waves goodbye at Dublin Airport for Lourdes. 06 October 1954. Part of the Independent Newspapers Ireland/NLI Collection.
Planey McPlaneface: Aer Lingus's hat-tip to the celebrated Internet boat.
The Most Rev. Dr.Dermot Ryan greets his brother Andrew and his sister Sr.Madeline at Rome Airport. He arrived for his installation as Archbishop of Dublin in a cermony conducted by the Pope. Pic Matt Walsh 10/2/73 - indo pic Scanned from the NPA archives.
A vintage poster sees Aer Lingus advertise New York
An original ticket for Aer Lingus's (then Aer Línte) early transatlantic flights. Flights departed Dublin and flew via Newfoundland to JFK Airport in New York. They first departed in 1958.
Aer Lingus
A vintage poster from Aer Lingus's glory days
An Aer Lingus Super Constellation, known as the Super Connie. The propeller-driven were built by Lockheed Corporation between 1943 and 1958 at Burbank, California.
In 1967 Aer Lingus flew fresh shamrock to Manchester to present to George Best
The Golden Shamrock class, as regularly advertised in holiday magazines throughout the 1960s
John Hinde postcard of the Old Terminal and Pier A at Dublin Airport. Source: Dublin Airport/Pinterest
Snow at Dublin Airport in 2010. Photo: Kyran O'Brien
Christoph Mueller Aer Lingus CEO (centre) with Aer Lingus cabin crew Lesley Murphy and Grainne Frawley launching flights from Shannon to Boston Aer Lingus.
Aer Lingus ad, featuring the Vickers Viscount planes
Johnny Sexton was In Dublin Airport. where he was unveiled as an Aer Lingus ambassador. Photo: INPHO/Billy Stickland 2015
Members of 'Ireland on Parade', pictured at Dublin Airport before their departure to USA 11 September 1964. Part of the Independent Newspapers Ireland/NLI Collection
Composite image: An Aer Lingus aircraft takes off from London Heathrow in 2015 (Photo: Matthew Lloyd/Bloomberg via Getty Images) with vintage poster of 1950s cabin crewmember (inset).
Pól Ó Conghaile

Pól Ó Conghaile

Aer Lingus has been voted third 'most-loved' airline in Europe, based on Skytrax customer reviews.

Skytrax, a UK-based air transport rating organisation, released its list of the world's 80 'most loved' airlines based on customer reviews on its air travel website.

Users of rated airlines based on seat comfort, onboard services, food and drink, in-flight entertainment and value for money.

Aer Lingus ranked third in Europe, behind Aegean Airlines and Lufthansa, and 17th overall - with Ryanair "improving considerably" to rank 41st overall.

Skytrax: Europe's Top 10 Most Loved Airlines

  1. Aegean Airlines
  2. Lufthansa
  3. Aer Lingus
  4. Swiss International
  5. KLM
  6. Aeroflot
  8. Norwegian
  9. easyJet
  10. Icelandair

Asian airlines dominate the overall 'most loved' airline list, accounting for 11 of the top 15 positions, with Indonesia's Garuda topping the charts.

Skytrax: Top 10 Most Loved AIrlines

  1. Garuda Indonesia
  2. Asiana Airlines
  3. EVA Air
  4. Aegean Airlines
  5. Korean Air
  6. Bangkok Airways
  7. Singapore Airlines
  8. AirAsia X
  9. ANA All Nippon Airways
  10. Royal Brunai AIrlines

“We are delighted to be named the third most loved airline across Europe," said Mike Rutter, Chief Operating Officer with Aer Lingus, responding to the news.

"Since this award is based on reviews, it’s an even greater accolade for Aer Lingus to know we’re getting it right according to our guests on-board."

He cited the airline's customer service reviews, along with product enhancements such as its new Business Class cabins, premium check-in and Express Bag Drop at Dublin Airport, as factors in its improvement.

Aer Lingus marked 80 years of flying this year (see gallery above).

Read more:

'Rate My Flight' - Ryanair reveals its customer satisfaction ratings New Aer Lingus bag drop reduces check-in to minutes 'or even seconds'

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