Wednesday 16 October 2019

'World-class' Adare Manor named as AA Hotel of the Year 2019

Adare Manor
Adare Manor
Room rating: The newly-refurbished Adare Manor in Co Limerick is one of the jewels in the crown of the IHF
The genteel gallery of Adare Manor
Adare Manor is considered by many to be the world's best hotel
Adare Manor
Christmas at Adare Manor
A snowy Adare Manor
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Kathy Armstrong

Kathy Armstrong

"World-class" Adare Manor has been named as the AA Hotel of the Year 2019 today.

The Limerick five-star hotel clinched the prestigious hospitality prize, with judges taking into accounts such as service, cuisine, facilities and staff.

Adare Manor was acquired by JP McManus and family in 2014 and underwent an extensive revamp.

It boasts 104 rooms and suites, 42 of which are located in the new wing, other assets include extensive gardens, views of the river Maigue, and a championship golf course.

Conor Faughnan, AA Director of Consumer Affairs, has spoken about what made Adare Manor stand out.

He said: “Since re-opening in 2017 after an extensive 21-month restoration and expansion project, the resort has re-affirmed its position as one of the finest hotels not only in Ireland, but in the world.

“Attracting visitors from across the globe, Adare Manor only serves to highlight how important the hospitality industry is in Ireland and the extent to which Ireland, through the warm welcome provided by those working in the industry, is a must-visit destination for those overseas.

“Winning the AA Hotel of the Year award is no easy task as our team of inspectors hold each AA property to the highest of standards.

“Getting to this point is the result of years of hard work by the team at Adare Manor, a history of putting the customer first, and a commitment to providing a world-class experience for all those fortunate enough to have the pleasure of visiting.”

Adare Manor's General manager Paul Heery said he is over the moon with the accolade.

The Drawing Room at Adare Manor
The Drawing Room at Adare Manor

“This distinguished award is testament to the outstanding quality of our team at the resort, who consistently demonstrate their genuine care and passion for the Adare Manor true guest experience. 

“We continue to attract talent to work with us at the resort from Ireland and internationally, from those who recognise and share our commitment to deliver an exceptional and memorable guest experience.

“During our extensive restoration, refurbishment and expansion programme, we received great support and encouragement from the industry, and we look forward to continuing to play our part as we attract visitors from overseas and throughout Ireland to come, stay and enjoy the wonderful hospitality and customer service that Ireland’s hotel and hospitality industry has to offer,” Mr Heery said.

Meanwhile Castlewood House in Dingle, Co Kerry, was named the AA Guest Accommodation of the Year.

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Castlewood House, Dingle

Castlewood house was praised for “the luxury and high-quality food provided to its guests. Within walking distance of Dingle town, this high-end, 12-bed property is a true jewel in the crown of the south-west coast.”

Seafield Hotel and Spa Resort, Gorey, Co Wexford, came out on top on the AA Courtesy & Care category, which recognises “excellence in customer care executed by hospitality staff and is not granted lightly.”

The Earl of Thomond in Dromoland Castle in Co Clare was came was named AA Restaurant of the Year.

The AA gave an insight into how the winners are chosen.

“The AA uses highly trained and experienced inspectors to personally visit every AA accredited hotel for an overnight stay. The assessments of the standards of hospitality, service, cuisine, facilities and staff are the most exacting in the industry.

“Winners are selected in recognition of excellence in service and hospitality. They must also clearly demonstrate continuous improvement in the previous 12-18 months.

“For a hotel to be considered it must have displayed excellence over time. A hotel that wins AA Hotel of the Year can claim to be the best hotel in Ireland in its category. The award does not necessarily go to a five star hotel, although it does this year.”

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