Thursday 24 October 2019

'Great advice, but never pushy' - Ireland's favourite travel agent has been revealed

Winner: Sunway

Sunway's Mary Denton
Sunway's Mary Denton

Reader Travel Awards 2019

"We booked our honeymoon through Sunway and it was such an easy experience. We got a wonderful, two-week break for such a reasonable price. The staff were very helpful, even after we changed our mind several times."

That's just one of your comments about the family business voted Ireland's Favourite Travel Agent or Tour Operator this year.

Sunway is "affordable", "simple to book" with "reliable service", you said. It offers "great value for money" and choice of destinations, with a team of "courteous", "professional" staff that "always do their best to get the best deal to suit you."

Again and again, you praised those staff, from agents on the phone to reps on the ground. "Everything is taken care of," you told us, by employees offering "great recommendations and advice, but not pushy." They "never rush you and give great advice", you added. "That's why I book with them."

Based in Dún Laoghaire, Sunway is now in its sixth decade of selling holidays, led by Tanya Airey, the great-granddaughter of its founder, Roy Beatty. Our judges noted that it has seen its fair share of industry ups and downs in those years, from the highs of the Celtic Tiger to the lows of the 2015 terror attack in Tunisia, yet has continued not only to survive, but to adapt, evolve and thrive.

Irish holidaymakers are adept at booking independently, and your votes showed that you regularly use global sites like Skyscanner and booking.com. But in the heel of the hunt, Irish expertise like this remains a service you value highly.

Playa de la Teresitas, Tenerife, Canaries
Playa de la Teresitas, Tenerife, Canaries

"Sunway have looked after my holiday requirements for 30 years or more," one reader says. "When my daughter took ill and had to have an operation while on holiday, she got excellent care and support from them."

"Sunway's range of destinations at great prices breaks the myth that you can do it cheaper DIY," added another. "You get the benefit of friendly local agents at your resort, and the fall-back of not being scammed or left high and dry."

This is an "Irish, personal and reliable" company that "always delivers on service and cost", you said. "Sunway puts my mind at rest. I never worry about my travel plans."

See sunway.ie.

NB: The Irish Independent Reader Travel Awards 2019 are sponsored by Iarnród Eireann. Read the full list of winners here.

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