Warranties v rights
• If you have a valid warranty that provides a free remedy, you use that or go back to the shop for a remedy. Let's be practical and say choose whichever works out easiest and best.
• If the retailer says you must go to the manufacturer they're wrong. The retailer has a legal obligation to provide you with a product that works and a remedy if it doesn't.
• If your warranty has expired and the retailer says there is nothing they can do because of that, they're wrong. The shop must provide a remedy if required.
• Enforce your rights by first complaining to the retailer and if that doesn't work, take small claims action.
www.courts.ie (for the small claims procedure)