Top tips for trading phones online
Know who you're dealing with
Only do business with a company that provides full contact details, including phone and physical address.
Ask questions or debate the amount being offered to you. A real office address may also be important to you in case you want to call in person.
Call or email any site first to double check what the price will be if the phone is damaged and whether you will be contacted prior to a cheque being sent to verify the amount you will get, or whether you can cancel and get the phone back.
If you cannot get through by phone or your email goes unanswered, forget it.
Know the process
A good business will allow you to indicate whether your phone is damaged; clearly say how much the price will be reduced by if damaged and contact you prior to sending a cheque to verify the amount.
This should also give you the opportunity to query the amount being offered and they should be able to send back your phone to you if needs be.
Check the price
Prices paid will vary so compare offers, but even if the price quoted is the best, if you can't contact the business or it isn't clear what their process is, go elsewhere.
The most common complaint is about getting a lot less than initially offered on the website.